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Rust??
Nov 18, 2018 20:42:15 GMT
Post by jasehutch on Nov 18, 2018 20:42:15 GMT
We have a great Toyota independent at Worcester , DNA Automotive.
The only problem is they are a victim of their own success and its difficult to get booked in there now.
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Rust??
Nov 19, 2018 12:31:16 GMT
via mobile
Post by Ravasher on Nov 19, 2018 12:31:16 GMT
I’m not sure why some dealers don’t play ball when it comes to warranty. The warranty covers any rust issues for 12 years. They can’t argue because even if the camera was fitted as an optional extra by the dealer then I would’ve thought it’s their responsibility to ensure it’s done properly
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Rust??
Nov 19, 2018 12:51:15 GMT
Post by Paulus17 on Nov 19, 2018 12:51:15 GMT
then he started to go on saying that they don't know if the car had been tampered with since it had been sold from new, ie the rusting bolts were taken out and the tailgate adjusted??? Complete bollocks IMHO!! The car was sold to you as an Approved Toyota Used Vehicle, right? That being the case, it is up to the dealer to check it thoroughly beforehand and rectify any faults before they retail it. Tell the scrote to shove that argument and just fix the bloody car!!!!!!! Jim calm down :yes: I know we are keeping our cool at the moment and just sucking up all the excuses they are coming out with at the moment which is why we are doing as we are been told by them and going by their procedures and hopefully the rust will be repaired and see what the third option is they are talking about and what that will involve as the dealer said they would sort summat out?? As you say it is an approved car which they should have checked over but they will just come back and say the rust wasn't there when they sold it to us which I must admit I didn't see at the time, It was only when I saw a thread on the other forum that I found out about the rust around the rear camera if I hadn't have seen that thread I doubt I would still not know today rust was there as it is out of sight tucked under the rear boot panel :yes: |
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Post by charliefarlie on Nov 19, 2018 17:51:33 GMT
Paul it doesent matter if the dealer saw the rust or not. That is down to them just as the inspection of the rest of the car is. Plain and simple.
Given the time you’ve had the car it must have been there again plain and simple. So as a Jim says simply because it’s an approved dealer supplied car that dealer must carry out the repair at Their cost and as a convenience to you. Again plain and simple.
For them to argue otherwise is quite ridiculous.
But if they do refuse ask them to put in writing exactly why. Do NOT leave the showroom until they do. When and they surely will ask why explain as you would to a child it’s to simplify the litigation procedure that will follow ASAP.
Paul I know your a gente sort of a bloke but you must demand not request. I’m afraid most of my working life was sorting out problems some big some small so handling idiots whom I do not suffer comes easily. But you are clearly in the right so just tell them !
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Post by Ravasher on Nov 19, 2018 18:09:04 GMT
Paul it doesent matter if the dealer saw the rust or not. That is down to them just as the inspection of the rest of the car is. Plain and simple. Given the time you’ve had the car it must have been there again plain and simple. So as a Jim says simply because it’s an approved dealer supplied car that dealer must carry out the repair at Their cost and as a convenience to you. Again plain and simple. For them to argue otherwise is quite ridiculous. But if they do refuse ask them to put in writing exactly why. Do NOT leave the showroom until they do. When and they surely will ask why explain as you would to a child it’s to simplify the litigation procedure that will follow ASAP. Paul I know your a gente sort of a bloke but you must demand not request. I’m afraid most of my working life was sorting out problems some big some small so handling idiots whom I do not suffer comes easily. But you are clearly in the right so just tell them ! +1 |
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Rust??
Nov 19, 2018 21:23:29 GMT
Post by Hoovie on Nov 19, 2018 21:23:29 GMT
Paul it doesent matter if the dealer saw the rust or not. That is down to them just as the inspection of the rest of the car is. Plain and simple. Given the time you’ve had the car it must have been there again plain and simple. So as a Jim says simply because it’s an approved dealer supplied car that dealer must carry out the repair at Their cost and as a convenience to you. Again plain and simple. For them to argue otherwise is quite ridiculous. But if they do refuse ask them to put in writing exactly why. Do NOT leave the showroom until they do. When and they surely will ask why explain as you would to a child it’s to simplify the litigation procedure that will follow ASAP.Paul I know your a gente sort of a bloke but you must demand not request. I’m afraid most of my working life was sorting out problems some big some small so handling idiots whom I do not suffer comes easily. But you are clearly in the right so just tell them ! I suspect that will do the trick. :yes: Paul, is this the same Toyota Dealer that made "scratches" an MOT Advisory? Sounds like one to swerve in the future |
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Rust??
Dec 8, 2018 20:07:02 GMT
Post by Paulus17 on Dec 8, 2018 20:07:02 GMT
Paul it doesent matter if the dealer saw the rust or not. That is down to them just as the inspection of the rest of the car is. Plain and simple. Given the time you’ve had the car it must have been there again plain and simple. So as a Jim says simply because it’s an approved dealer supplied car that dealer must carry out the repair at Their cost and as a convenience to you. Again plain and simple. For them to argue otherwise is quite ridiculous. But if they do refuse ask them to put in writing exactly why. Do NOT leave the showroom until they do. When and they surely will ask why explain as you would to a child it’s to simplify the litigation procedure that will follow ASAP.Paul I know your a gente sort of a bloke but you must demand not request. I’m afraid most of my working life was sorting out problems some big some small so handling idiots whom I do not suffer comes easily. But you are clearly in the right so just tell them ! I suspect that will do the trick.  Paul, is this the same Toyota Dealer that made "scratches" an MOT Advisory? Sounds like one to swerve in the future Yes David it is but seems we got our wires crossed as the scratches bumps etc were part of the health check?? Just an update on this as it's been a while. I phoned the Toyota dealer the other day to see what was going on and was told that Toyota HQ had received the quote but weren't happy with it so it had to be done again so will have to wait a while longer now till the new quote reached em. |
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Rust??
Dec 9, 2018 15:32:49 GMT
Post by charliefarlie on Dec 9, 2018 15:32:49 GMT
Paul sorry mate your approach is just wrong. You need to take control and dictate the terms not let them bugger you around.
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Rust??
Dec 10, 2018 7:20:13 GMT
Post by Paulus17 on Dec 10, 2018 7:20:13 GMT
Paul sorry mate your approach is just wrong. You need to take control and dictate the terms not let them bugger you around. Charlie believe it or not but I did at the start, I told em I wanted it sorting out before winter was here with the gritted roads which would make the rusted areas worse, but it got delayed as I was dealing with a woman in sales who by all accounts after had no right to say what she was saying but at least she got the ball rolling in the end, so as I say I can't see how I can get past those in control of dealing with the issue, so will phone again later today and have another moan at em. |
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Rust??
Dec 10, 2018 8:17:06 GMT
Post by phaeton on Dec 10, 2018 8:17:06 GMT
I think you have been very patient but I also think now is the time to start putting pressure on, go in/ring them ask for the dealership principles name & write to him/her setting out what they have failed to do in the last 2/3 months, you want done within in a reasonable timescale & if they fail to do that you will be instructing a solicitor to start legal proceeding against them. Try to take out all the emotion & just stick to the facts.
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Post by Paulus17 on Dec 10, 2018 8:56:03 GMT
OK so I have just phoned the body repair centre up that gave the quote to see if they could shed any light as to what is going on and I actually spoke to the owner who told me that they wanted to put a complete new tailgate on but Toyota got back saying the rust is only superficial and not penetrated too deep so is going to be a repair which will be treated like a new car and have a three year warranty on it, so will just have to wait now but at least it sounds more promising again :TU:
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Post by Paulus17 on Dec 20, 2018 13:47:40 GMT
Hooray at last. Just had a call from the local Toyota branch saying that the rust is going to be repaired  HQ is happy now with the quote they've received so will be done January, well that's when they will collect it :TU: Must be Christmas  |
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Rust??
Dec 20, 2018 14:00:27 GMT
Post by three5 on Dec 20, 2018 14:00:27 GMT
Hooray at last. Just had a call from the local Toyota branch saying that the rust is going to be repaired  HQ is happy now with the quote they've received so will be done January, well that's when they will collect it  Must be Christmas  Your relentless steady pressure was a good strategy Paul. I remember an old boss of mine saying "never drop big bombs on small targets". He explained that he meant never use more clout than you need as people remember if you did, i.e. it's better to leave a situation with friends rather than enermies ( - let them feel that they've done a valued customer a favour rather than you "rubbing their nose in it" ). You were so obviously in the right that they were going to have to do the work eventually - but well done! Hopefully it will be a good start to a good year :TU: |
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Post by Paulus17 on Dec 20, 2018 15:42:56 GMT
Cheers Chris :TU:
I can't see the point going in shouting the odds as at the end of the day if they didn't do it we'd have to end up paying out anyway or take it further, and as we were told if HQ didn't do the repair then the dealer said they would sort summat out for us, what that meant we don't know but hopefully might have been a lower rate to pay.??
This dealership is our local main dealer, though there is one in Brum but much prefer using this one, so if anything else went wrong in the future then we would have had to go back with our tail between our legs, so this way keeps things on a friendly basis, I hope.
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Rust??
Jan 3, 2019 9:39:17 GMT
Post by Paulus17 on Jan 3, 2019 9:39:17 GMT
The Yaris was collected yesterday so hopefully all will be ok when it's returned :TU:
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