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Post by davidwilson on Sept 14, 2020 17:24:55 GMT
Yes. They were incompetent too or underhand- phoned me and said there was a problem with a wiper blade and would I like them to fit a new one. I said I would normally do it but I suppose it would need to be done to pass the MOT. He wasn't sure !! But would I like the other front one done at the same time? I agreed. Came off the phone and immediately checked the MOT status online - it had passed earlier! Paying the bill and discovered it was actually the rear wiper. Not good - and that wasn't why I fell out with them! Don't these garages realise that this kind of thing makes them £10 or £20 extra in parts but costs them thousands in good will! I bet you will not buy another car from them? The place I go to to get my Campervan MOTed charges just a set £40 for the MOT - and last time, the van needed a side marker bulb and a wiper blade for the MOT... they checked this and did it before the MOT was carried out so it passed first time and no advisories, and charged me about £3 for the parts AND labour time. You are 100% correct. I will not use them for anything again. They have definitely lost a few thousand pounds in profit and I will not recommend them to others. But that is down to the rudeness of a receptionist rather than them taking my money! |
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Deleted Member
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Post by Deleted on Sept 14, 2020 19:23:05 GMT
Yes. They were incompetent too or underhand- phoned me and said there was a problem with a wiper blade and would I like them to fit a new one. I said I would normally do it but I suppose it would need to be done to pass the MOT. He wasn't sure !! But would I like the other front one done at the same time? I agreed. Came off the phone and immediately checked the MOT status online - it had passed earlier! Paying the bill and discovered it was actually the rear wiper. Not good - and that wasn't why I fell out with them! Don't these garages realise that this kind of thing makes them £10 or £20 extra in parts but costs them thousands in good will! I bet you will not buy another car from them? The place I go to to get my Campervan MOTed charges just a set £40 for the MOT - and last time, the van needed a side marker bulb and a wiper blade for the MOT... they checked this and did it before the MOT was carried out so it passed first time and no advisories, and charged me about £3 for the parts AND labour time.
Those garages sound like they are run by people who live for this hour only. They don't even think about next week or month and
certainly never even consider the next year or two.
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