|
|
Post by davidwilson on Jun 3, 2021 18:40:30 GMT
|
|
|
|
Post by unclebob on Jun 3, 2021 20:15:36 GMT
Sound a bit like the carrot and the donkey…..customer’s will see the warranty as the free incentive, and the dealers will make up the money on servicing and extra repair work .
|
|
|
|
Post by anchorman on Jun 3, 2021 21:40:43 GMT
It could be very beneficial if you have an oldish vehicle. One service and the entire car is covered.
|
|
|
|
Post by three5 on Jun 4, 2021 6:15:20 GMT
It could be very beneficial if you have an oldish vehicle. One service and the entire car is covered. What interests me is if the servicing of electric cars will be simpler ( cheaper? ). I've no idea of what is involved but I would expect that dealers will need at least the same income to survive. |
|
|
|
Post by shcm on Jun 4, 2021 7:09:59 GMT
What interests me is if the servicing of electric cars will be simpler ( cheaper? ). I've no idea of what is involved but I would expect that dealers will need at least the same income to survive. Simpler to some extent, I would expect, yes. Cheaper? You'd expect, not if they can help it.  There will of course still be some component wear/failures, unfortunately. There's still going to be the need for "consumables" to be changed. e.g. brake disc/pads, tyres (where some dealers do them) etc. I'd still expect some lubrication in the drive-train in places, needing to be changed, but of course its life is always longer than internal combustion engine oil. Not exposed to quite the same severe stress. At the moment you'll probably still need coolant, but that's usually on a 10 year life now anyway. I can't see the "ICE" replacement needing much maintenance. Simplistically it boils down to: Permanent Magnet Synchronous Motor(s) (PMSM) or BrushLess-DC-Motor(s) (BLDC - which is really an AC motor even though the term "DC" is used). Should be little or no maintenance there. A big fat power electronics thing that gets referred to as an "inverter" which does some clever maths and generates usually a 3 phase (variable frequency) AC drive from DC (for the technically gifted look up Clark/Park transforms, "FOC" -> Field Orientated Control and PI control loops.). Very little that's serviceable there. Battery Pack (usually made up of hundreds of cells). This usually has a fair bit of monitoring build in and "servicing" usually consists of plugging in some diagnostic kit. In theory that could be done remotely. |
|
|
|
Post by anchorman on Jun 4, 2021 8:17:28 GMT
By amazing coincidence, a friend who’d just lost her husband to covid had the entire ICE croak and was just inside warranty at 5 years (Corolla Hybrid) but she always goes to Toyota for service and this would be covered under the new scheme. They said it would have been £1800 had she paid herself. They did in fact scare her by first saying it was out of warranty but I told her to tell them where to get off as it wasn’t five years old until September which I’m sure they knew. Why they did that knowing full well she was only dealing with it because she’d lost her husband and they’d been going there for the last three cars. Nice one RRG Stockport.
|
|
|
|
Post by three5 on Jun 4, 2021 13:10:07 GMT
This is not strictly on the current subject, but I've just received a questionnaire to fill in from Northern Powergrid about their future plans: survey.alchemer.eu/s3/90352330/NPg-BPAT-21There is obviously a need to satisfy the demands of the regulator by conducting the survey but some useful information is supplied concerning provision of suitable services in the future, i.e. charging electric cars. There are also some inconsistencies when they refer to reduced electricity bills and the demise of gas as a domestic fuel - like electricity currently costing about 4 times the cost of gas as the domestic heating fuel of the future. Nevertheless, an interesting read. |
|
|
|
Post by Ravasher on Jun 4, 2021 14:57:54 GMT
Sound a bit like the carrot and the donkey…..customer’s will see the warranty as the free incentive, and the dealers will make up the money on servicing and extra repair work . The old T180 we always had the warranty extended I think over the 5 years we owned it the warrant cost us just under £1k and we were able to transfer it to the new owner for a £20 admin fee. I still think it was worth it as we had quite a lot of work done under the warranty which I’m sure would’ve cost us a lot more if it hadn’t been under warranty. This scheme does sound good though. The C-HR will be 3 years old in January and apart from a new info screen due to the condensation issue (still ongoing) we’ve not really had any problems. To be fair when the 5 years expire we would’ve probably extended the warranty so for us this is probably a no brainier as it’ll only involve the cost of servicing now. |
|
|
|
Post by firemac on Jun 4, 2021 15:23:22 GMT
Sound a bit like the carrot and the donkey…..customer’s will see the warranty as the free incentive, and the dealers will make up the money on servicing and extra repair work . The old T180 we always had the warranty extended I think over the 5 years we owned it the warrant cost us just under £1k and we were able to transfer it to the new owner for a £20 admin fee. I still think it was worth it as we had quite a lot of work done under the warranty which I’m sure would’ve cost us a lot more if it hadn’t been under warranty. This scheme does sound good though. The C-HR will be 3 years old in January and apart from a new info screen due to the condensation issue (still ongoing) we’ve not really had any problems. To be fair when the 5 years expire we would’ve probably extended the warranty so for us this is probably a no brainier as it’ll only involve the cost of servicing now. It looks like a good move. Even though Toyota are foregoing the annual extension fee, they will guarantee a larger revenue stream from people who would otherwise extend. They probably have some research data that shows fewer faults/problems with cars that stay in the dealer network for servicing compared to those that don't so it's a worthwhile gamble. As Chris inferred above, it may also be a key strategy for keeping as much revenue as possible coming in once EVs become the norm, assuming that they will have less onerous routine servicing requirements. |
|
|
|
Post by Ravasher on Jun 4, 2021 15:45:43 GMT
The old T180 we always had the warranty extended I think over the 5 years we owned it the warrant cost us just under £1k and we were able to transfer it to the new owner for a £20 admin fee. I still think it was worth it as we had quite a lot of work done under the warranty which I’m sure would’ve cost us a lot more if it hadn’t been under warranty. This scheme does sound good though. The C-HR will be 3 years old in January and apart from a new info screen due to the condensation issue (still ongoing) we’ve not really had any problems. To be fair when the 5 years expire we would’ve probably extended the warranty so for us this is probably a no brainier as it’ll only involve the cost of servicing now. It looks like a good move. Even though Toyota are foregoing the annual extension fee, they will guarantee a larger revenue stream from people who would otherwise extend. They probably have some research data that shows fewer faults/problems with cars that stay in the dealer network for servicing compared to those that don't so it's a worthwhile gamble. As Chris inferred above, it may also be a key strategy for keeping as much revenue as possible coming in once EVs become the norm, assuming that they will have less onerous routine servicing requirements. We usually had the regular servicing done by Toyota and things like discs and pads either bought from Toyota or ECP and fitted by a local garage bug on Toyotas part I think it’s a good move and I can seeing it being successful. Do you remember a few years ago Vauxhall we’re offering a lifetime or 100k warranty on new vehicles I don’t think that lasted long though 🤣🤣🤣 |
|
|
|
Post by firemac on Jun 4, 2021 16:27:31 GMT
It looks like a good move. Even though Toyota are foregoing the annual extension fee, they will guarantee a larger revenue stream from people who would otherwise extend. They probably have some research data that shows fewer faults/problems with cars that stay in the dealer network for servicing compared to those that don't so it's a worthwhile gamble. As Chris inferred above, it may also be a key strategy for keeping as much revenue as possible coming in once EVs become the norm, assuming that they will have less onerous routine servicing requirements. We usually had the regular servicing done by Toyota and things like discs and pads either bought from Toyota or ECP and fitted by a local garage bug on Toyotas part I think it’s a good move and I can seeing it being successful. Do you remember a few years ago Vauxhall we’re offering a lifetime or 100k warranty on new vehicles I don’t think that lasted long though 🤣🤣🤣 No, I think it was a case of GM believing their own bullshit. I my experience their EML falsing would have rendered that particular business plan a loss-maker. |
|
|
|
Post by Mb2t on Jun 4, 2021 16:48:26 GMT
I am for the extended warranty. MrT have offered to extended my warranty despite the car being over 100k, which I did.That was just after they replaced the infotainment screen. I had so far good service from them, no complaints.
|
|
|
|
Post by charliefarlie on Jun 7, 2021 9:15:54 GMT
Just to be clear.... If we have a Toyota serviced at the dealers we get 12 months warranty ?
I’ve seen an advert elsewhere that seems to indicate this ?
Does the car have to have previous full Toyota history ? How comprehensive or not is the warranty ?
My car is due a service. To be honest I do it myself and a pal checks it over and stamps the book.
So I have Toyota history for the first 5 years then independent stamps. Car will be 8 years old soon with 32 or 33 K miles 👍👍👍
|
|
|
|
Post by shcm on Jun 7, 2021 12:59:55 GMT
Terms and conditions:
The way I read it, you get 1 years warranty by having the service, regardless of how it was serviced previously, up to 10 years or 100k miles.
Quote from here:
"There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Toyota centre, instantly increasing the value of their car"
I notice that the "standard warranty period" for new Toyota vehicles has now dropped from 5 years to 3 years.
"Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty."
That might not make a lot of difference to most people, in practice, when all of the above is considered, but........
Clearly it's a nice carrot and they are trying to catch more servicing revenue, which is all very well. I'd be fine with that, but some Toyota dealers have made, what I consider, a "right horse's bottom" of servicing my first RAV in the past. Not to the standard I would expect. Possibly it's down to technician time pressure, possibly not.
I wonder what other "third party" service/warranty insurance policies are available and how they compare. I would imagine there will be a hidden amortised cost of some sort of insurance policy, bunged on the servicing cost, that Mr T is using for this.
EDIT: ...and did they just effectively drop the warranty period for a new car's multimedia system from 5 to 3 years? As multimedia is specifically not covered in the "relax" terms.
|
|
|
|
Post by philip42h on Jun 7, 2021 15:45:03 GMT
... I notice that the "standard warranty period" for new Toyota vehicles has now dropped from 5 years to 3 years.
"Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty."
... I believe that Toyota's standard warranty has always been 3 years - i.e. the manufacturer's warranty is 3 years (or 60,000 miles). Toyota UK added the extra 2 years / 40,000 miles - effectively they 'bought' a two year extended warranty for you just the same as if you had bought extended warranty for yourself (taking advantage of the two years for the price of one offer). I'm pretty sure that is what it says in the documentation that came with my car ... Either way, since my car will be serviced by Mr T, it will be covered for ten years without me having to pay for the extended warranty explicitly - which is nice ... but, of course, they will probably make their money back in service charges ...  |
|
