northernlad
Club Regular
Posts: 205 
Primary Vehicle: RAV4 Hybrid
Year: 2018
Model Spec/Trim: Excel
Engine Capacity: 2500
Fuel Type: Hybrid
Transmission: Automatic
Drive Type: 4WD/AWD
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Post by northernlad on Sept 19, 2019 17:52:13 GMT
My brother has a 63 plate invincible with the 2.0 litre diesel.
It’s started showing a message on the screen in the middle of the dash. The message says “Please insert correct media storage”. It does this intermittently and he has to stop and switch off to clear it. When it displays this the reversing camera doesn’t work and the radio controls don’t work.
It doesn’t have SAT NAV
He has tried disconnecting the battery for 10 mins or so but it has not made any difference.
He has been down to the Toyota dealer who want approx £200 + VAT to diagnose and fix.
Does anyone have a cheaper fix ?
Keith
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Post by shcm on Sept 19, 2019 18:09:44 GMT
Disconnect what ever is plugged in the USB socket?
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northernlad
Club Regular
Posts: 205
Primary Vehicle: RAV4 Hybrid
Year: 2018
Model Spec/Trim: Excel
Engine Capacity: 2500
Fuel Type: Hybrid
Transmission: Automatic
Drive Type: 4WD/AWD
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Post by northernlad on Sept 19, 2019 19:08:20 GMT
Thanks for your reply but he has never used the USB socket.
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Post by shcm on Sept 20, 2019 6:30:46 GMT
Some thoughts: CD - I assume it has a CD slot? I really, really doubt the message is related to the CD, but there's often an internal switch built into the CD cradle, which is used to detect a CD insertion. Tiny possibility it's related to that (stuck switch), but I suspect not. USB - (oh gawd, technical stuff alert). A USB devices uses pull-up resistors on the USB data lines, to indicate its comms speed. That pull-up action is also used by the USB host (in this situation the head unit) to detect something has been inserted into the USB slot. See "Speed Identification" halfway down the page, here: www.beyondlogic.org/usbnutshell/usb2.shtmlPossibly, a short to supply on one of the USB data lines, would make the head unit think something had been inserted, but the head unit would get no response when it tried to communicate. That error message is not an unreasonable result, for such a fault. The USB port also carries a 5V supply. *Possibly* (it's a long shot), there's a short on one of those USB data lines to that 5V supply. Have a look inside the USB socket for a start. Any small metallic particles floating around in there? You might also want to try disconnecting the USB connection at the back of the head unit and see if the problem stops. If I remember correctly, it's a thicker, multicore grey lead, but I could be wrong. On the face of it, sounds more like an internal PCB fault I'm afraid (component, dry joint, possibly corrupt flash, faulty RAM), so unless you have electronic design/diagnostic skills, it's not going to be a "cheap" fix. Looks like others have seen a similar fault: www.toyotanation.com/threads/please-insert-correct-storage-media-audio-problem.582681/There, the dealer wouldn't mess about (and they wouldn't have the knowledge to do a detailed head unit investigation anyway). They'd just change the head unit. |
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northernlad
Club Regular
Posts: 205
Primary Vehicle: RAV4 Hybrid
Year: 2018
Model Spec/Trim: Excel
Engine Capacity: 2500
Fuel Type: Hybrid
Transmission: Automatic
Drive Type: 4WD/AWD
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Post by northernlad on Sept 20, 2019 9:12:18 GMT
Thanks shcm for your comprehensive reply. My brother is a builder so don’t think he will be taking it apart.
The dealer wants £48 +vat to diagnose and £200 + vat to fix. Sounds like they know what the problem is already.
Regards
Keith
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Post by bigkev on Sept 21, 2019 7:13:12 GMT
Thanks shcm for your comprehensive reply. My brother is a builder so don’t think he will be taking it apart. The dealer wants £48 +vat to diagnose and £200 + vat to fix. Sounds like they know what the problem is already. Regards Keith Keef min......ask Don min if there’s a TSB out on the cause and a fix for this problem......yeah.....they know fine bliddy well at MisterTee what is causing this.....so why a diagnostic charge on top of the BIG rip-off? ........what a bower of shasturts.....! |
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northernlad
Club Regular
Posts: 205
Primary Vehicle: RAV4 Hybrid
Year: 2018
Model Spec/Trim: Excel
Engine Capacity: 2500
Fuel Type: Hybrid
Transmission: Automatic
Drive Type: 4WD/AWD
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Post by northernlad on Sept 21, 2019 20:25:17 GMT
Thanks Kev, have messaged Don.
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